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No phone trees here. Obviously.
Say hello. A person says hello back.
Sales questions, support puzzles, or just "is this really cheaper?" — pick whichever way of reaching us feels natural. They all end at a human in Pennsylvania.
Call us
610-400-0210Toll-free 844-869-8263. Weekdays, Eastern time; 24/7 emergency support for customers.
Email us
sales@voxtandem.comQuotes and questions land with a person, not a queue. Billing: billing@voxtandem.com
Already a customer?
Customer portalManage numbers and services — or open a ticket and we'll take it from there. Emergencies get humans 24/7.
Getting unwanted calls?
Report a numberIf a number on our network is misbehaving, tell us — we investigate abuse reports.
Asked often enough to write down.
Quick answers before you call.
Do we keep our phone and fax numbers?
Every single one — numbers belong to you, not your carrier. We run the port end to end and coordinate the cutover so nothing rings busy in between.
How disruptive is switching?
Before the install we design the setup with you and review every option. We coordinate port and install dates, work with your IT or MSP on the network, and ship phones pre-configured — most teams notice the new phones, not the switch.
What happens if our internet goes out?
Because the system is hosted in our cloud, calls keep flowing — they roll to the mobile apps on cell data or to any forwarding number you choose. Customers have told the story for us: "hosted solutions have come through and saved our clients when power goes out or the internet goes down."
Do we need new phones?
Usually not. Most existing IP phones work with the system — ask us to check your models. If you do want hardware, we ship it pre-configured, to buy or to rent.